Frequently Asked Questions
Here at The Round Top Collection we strive to provide you with an easy and enjoyable shopping experience. If you've encountered a problem on our site, you can review the frequently asked questions below to find a solution, or contact us for assistance.
How do I become a Round Top Collection retailer?
Becoming an official retailer of The Round Top Collection is as easy as 1-2-3. You can refer to our Become a Retailer page to learn more and submit your application.
I have applied to become a retailer, so why can't I login to the website?
First, make sure you have provided us with all of the required documentation listed on our Become a Retailer page. Once we have received your application and documents, we will notify you by email with login details. If you have done all of this but are still unable to login, please Contact Us and we will work with you to resolve the issue.
How much is an opening order if I'm a new customer? What if I'm a returning customer?
All orders require a minimum of $300, whether you are a new or returning customer. An order is defined as a selection of available products delivered at one time.
Where do you ship from?
The Round Top Collection products are distributed from Houston, TX. Your order will be shipped via FedEx at 16% of the order total. For wholesale customers interested in traveling to Houston, we do allow you to pickup your order at no additional cost.
Do you sell directly to the public on your website?
No. Ordering through our website is limited to approved wholesale customers only. All pricing is password protected.
Can I delete an item from my shopping cart if I change my mind?
To delete an item from your order click the "REMOVE" button that appears to the right of each item in the shopping cart. Before finishing your online order confirm that the items you wish to delete no longer appear. If you are experiencing problems deleting items from your cart, Contact Us for assistance.
How do I login if I forgot my password?
Don't worry! To reset your password, you can click the "FORGOT PASSWORD?" button on the login page. If you're still unable to login, you can contact your account manager for further assistance.
How do I protect The Round Top Collection products from the weather?
The Round Top Collection products are not invincible, and will eventually fade over a period of time. To protect these products from weather damage and extend their vibrant appearance, we recommend applying a thin coat of clear, matte, non-yellow polyurethane at the beginning of each season before placing the product outdoors. Some polyurethane brands, such as Krylon and Rustoleum, offer UV protectant options as well.
What is the retail price of The Round Top Collection products?
We consider a 200% markup on the wholesale cost to be a fair retail price for our products. You might also consider including an additional 16% to your retail price to cover the cost of shipping.