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Terms & Conditions

John Mark Enterprises • Wholesale

Effective January 2025 • Texas

Prices

  • Pricing reflects wholesale cost, available to qualified buyers who present a valid resale tax ID.
  • Wholesale accounts are available exclusively to established brick-and-mortar retail businesses. A valid resale license and proof of physical retail location are required for account approval.
  • Suggested MSRP is 200% of the listed wholesale price.
  • All prices are subject to change without notice. All products are F.O.B. Texas.
  • Amazon and 3rd-party marketplace sales are NOT permitted. Violations may result in revocation of wholesale privileges.

Minimum Order

  • Opening order minimum: $1,000.00
  • Re-order minimum: $500.00

Payment Terms

  • Standard terms: Credit Card or Pre-Pay in advance. A 25% non-refundable deposit is required within 10 days of order placement.
  • Accepted: Visa, Mastercard, American Express, and Discover.
  • Accounts with declined credit cards contacted for up to 14 business days; after 14 days the order will be cancelled.

Back Orders

  • John Mark Enterprises does not ship partial backorders.
  • Items unavailable at time of shipment will be moved to a future order or held until the full order meets the re-order minimum, at which point it will ship complete.
  • Backorder balances that do not meet the re-order minimum will not be shipped and will be noted on the invoice for future order consolidation.

Shipping & Handling

  • All orders, backorders, and reorders will be charged a flat fee of 10% on original wholesale pricing.
  • Residential addresses must be made known to John Mark Enterprises prior to shipping. Residential small parcel deliveries will be charged an additional $10.00 per box.
  • A processing fee of 5% of the order subtotal will be charged if a personal shipping number is used for small parcel and LTL freight shipments.
  • Freight shipments are defined as any order shipping via LTL (Less-Than-Truckload) carrier or ground freight.
  • If using a personal shipping account, shipments must be picked up from our warehouse within 3 business days from date order is invoiced or order will be cancelled and refunded.

Order Processing Time

  • Most orders ship within 3-5 business days once payment, address, and stock are confirmed.
  • During peak season (post-trade show), orders may require up to 7 business days to process.
  • Transit time is typically 2-7 business days depending on destination.

Cancellations

  • All cancellation requests must be submitted in writing to wholesale@johnmark.com.
  • Cancellations must be made within 10 days of the designated shipping date.
  • The 25% deposit collected at time of order is non-refundable in the event of cancellation.
  • Cancelled orders may be subject to a 15% restocking fee if not received at least 5 days prior to the scheduled ship date.
  • JME reserves the right to cancel any order placed for products listed at an incorrect price.

Returns & Exchanges

  • All claims must be reported to your Account Manager by phone or email within 7 business days from receipt to receive a replacement and/or credit.
  • All returns must be in their original condition and original packaging.
  • Returns from unauthorized sellers or online marketplaces cannot be accepted.
  • All refusals or returns will be charged a 15% restocking fee, plus shipping costs.

Shipping Claims

  • Freight shipments are defined as any order shipping via LTL (Less-Than-Truckload) carrier or ground freight.
  • Freight damage via truck shipments is the responsibility of the carrier.
  • All damage claims must be filed within 10 business days of receipt of goods.
  • Please retain all packaging materials until the damage claim is fully resolved.
  • Concealed damage must also be reported within 10 business days.

Accepted damage claims include:

  • Broken, cracked, or structurally compromised product.
  • Missing components, embellishments, or parts as described in the product listing.
  • Factory defects (e.g., uneven construction, failed adhesion, material flaws not caused by handling).
  • Significant transit damage affecting product integrity or sellability.

The following are not considered valid damage claims:

  • Minor variations in trim, ribbon, or edge finishing inherent to handmade or artisan goods.
  • Slight color differences due to dye lot variation.
  • Minor cosmetic inconsistencies that do not affect the function or overall appearance of the product.

Photo documentation & credits:

  • Photographic documentation is required for all damage claims and must be submitted within 10 business days of receipt. Photos must clearly show the damaged item, original packaging, and any visible shipping labels.
  • John Mark Enterprises will issue a credit toward a future order for approved claims. Call tags and complimentary return shipping are not provided.
  • Where damage appears to be a factory fault, JME will use submitted photos to pursue a credit from our vendor on your behalf.

Product Information

  • We have done our best to display all products, images, descriptions, colors, specs, and pricing as accurately as possible. Any errors are unintentional.
  • We reserve the right to refuse or cancel orders placed at an incorrect price; credits issued if already charged.
  • All prices in U.S. Dollars. Descriptions, colors, and specs subject to change without notice.

Satisfaction Guaranteed

  • We strive for every customer to be completely satisfied with their JME wholesale experience. If something isn’t quite right, please reach out — we’ll work together to make it right.

Returns & Customer Service:

4650 South Pinemont Drive, Suite 128, Houston, Texas 77041

Phone: 713.682.4777  |  Fax: 713.682.5858

wholesale@johnmark.com